Privacy Policy

1. Who Is Responsible for Your Data

The data controller is:

2. Scope and Important Notice

• The Services are offered globally, subject to applicable law and our Terms of Service.
• Deltaxis provides informational tools only. We do not provide investment advice, brokerage, or portfolio management.
• We do not sell your personal data.
• We do not use automated decision-making that produces legal or similarly significant effects on you.

3. Personal Data We Collect

3.1 Information you provide

• Account data: email address and password (handled by our authentication provider; we do not store plaintext passwords).
• Subscription data: plan (Starter, Pro, Elite), subscription status, internal user identifiers.
• Payment data: processed by Stripe. We receive limited billing data (e.g. customer ID, subscription status, billing address if provided). We do not store full card numbers.
• Support and correspondence: content of emails or messages you send us.

3.2 Data generated through your use

• Favorites: cryptocurrency symbols you save (e.g. BTCUSDT).
• Chart data: drawings, active indicator settings, and related preferences linked to your account.
• Local preferences: theme and UI settings stored in your browser.

When signed in, favorites and chart-related data are stored on our servers. Without an account, comparable data may remain on your device only.

3.3 Data collected automatically

• Technical data: IP address, browser type, device type, operating system, timestamps, language settings.
• Usage and security data: features accessed, API activity, error logs, fraud/abuse signals.
• Authentication data: session tokens managed via AWS Cognito.
• Cookies and similar technologies: see Section 11 and our Cookie Policy.

3.4 What we do not collect

• Legal name (not required to register).
• Exchange credentials, wallet addresses, or private keys.

4. How We Obtain Data

• Directly from you (registration, checkout, support).
• Automatically through your use of the Services.
• From payment and infrastructure providers (Stripe, AWS).

5. Why We Use Your Data

• Provide, operate, and improve the Platform.
• Create and manage accounts and subscriptions.
• Process payments and enforce plan access.
• Sync favorites and chart preferences.
• Ensure security, prevent fraud, and debug issues.
• Send service-related messages (verification, billing, security).
• Send marketing communications only with your opt-in consent.
• Comply with legal, tax, and regulatory obligations.

6. Legal Bases and Global Applicability

We process personal data only where we have a valid legal basis. Depending on your location, this includes:

• Contract: to deliver the Services you request.
• Legitimate interests: security, fraud prevention, service reliability, and proportionate analytics — balanced against your rights.
• Legal obligation: tax, accounting, and lawful requests from authorities.
• Consent: non-essential cookies and marketing, where required.

If a specific regional law grants you rights or imposes requirements beyond this policy, the Regional Rights section below applies in addition to this global policy.

7. Who We Share Data With

We use trusted processors that handle data on our behalf:

Public market data feeds (e.g. Binance) are used for market information; we do not send your account credentials or personal profile to exchanges.

We may also disclose data:

• when required by law, regulation, or valid legal process;
• to protect rights, safety, and integrity of users and the Services;
• in connection with a merger, acquisition, or asset transfer (with appropriate safeguards).

We do not sell or share personal data for cross-context behavioural advertising.

8. International Data Transfers

Deltaxis is based in Switzerland. Our primary application infrastructure is hosted in the European Union (Frankfurt, Germany) to align with strong data protection standards, including GDPR requirements for European users.

Because we serve users worldwide, your data may be accessed from or transferred to countries other than your own, including Switzerland, EU member states, and the United States (e.g. via Stripe or certain CDN services).

Where required, we implement appropriate safeguards, such as:

• EU Standard Contractual Clauses (SCCs) and the UK International Data Transfer Addendum where applicable;
• the Swiss Addendum to the SCCs;
• processor agreements and supplementary technical/organizational measures.

Switzerland benefits from an EU adequacy decision. For transfer details, contact contact@deltaxis.com.

9. How Long We Keep Data

• Active accounts: retained while your account is active.
• Closed accounts: deleted or anonymized within 90 days, unless law requires longer retention.
• Billing and accounting records: up to 10 years (Swiss and general commercial/tax requirements).
• Security logs: typically up to 12 months.
• Browser/local data: until you clear it on your device.

10. Security

We apply appropriate technical and organizational measures, including:

• encryption in transit (TLS);
• secure authentication via AWS Cognito;
• access controls on APIs and infrastructure;
• monitoring for abuse and incidents.

No system is completely secure. Please use a strong, unique password and protect your credentials.

11. Cookies and Similar Technologies

We use essential cookies and local storage for login, security, and core functionality — including your authentication tokens, which are kept in your browser’s local storage. Non-essential technologies (analytics, on both our marketing site and the application) are used only where permitted and, where required by law, after your consent.

See our Cookie Policy for details and preference management.

12. Your Privacy Rights (All Users)

Regardless of where you live, you may contact us to:

• request access to your personal data;
• request correction of inaccurate data;
• request deletion of your data (subject to legal exceptions);
• object to or restrict certain processing;
• withdraw consent where processing is consent-based;
• receive a portable copy of data you provided, where technically feasible.

To exercise your rights, email contact@deltaxis.com from your registered address. We may verify your identity before responding. We aim to respond within 30 days (or the deadline required by your local law, if shorter).

13. Additional Rights by Region

13.1 Switzerland (nLPD)

Swiss residents have rights under the Federal Act on Data Protection (nLPD), including information, access, rectification, deletion, and data portability in certain cases. Complaints may be lodged with the Federal Data Protection and Information Commissioner (FDPIC): www.edoeb.admin.ch.

13.2 European Economic Area and United Kingdom (GDPR / UK GDPR)

If you are in the EEA or UK, you have the rights listed in Section 12, plus the right to lodge a complaint with your local supervisory authority. Our primary hosting in Frankfurt supports GDPR-aligned processing.

13.3 United States

Residents of certain U.S. states (including California) may have additional rights, such as:

• Right to know what personal information we collect, use, and disclose;
• Right to delete personal information, subject to exceptions;
• Right to correct inaccurate personal information;
• Right to opt out of the “sale” or “sharing” of personal information — we do not sell or share data for cross-context behavioural advertising;
• Right to non-discrimination for exercising privacy rights.

California residents may submit requests to contact@deltaxis.com. We will verify requests as required by applicable law.

13.4 Brazil (LGPD)

Brazilian users may have rights of confirmation, access, correction, anonymization, portability, deletion, and information about sharing, under the Lei Geral de Proteção de Dados.

13.5 Canada (PIPEDA)

Canadian users may request access to and correction of personal information, and may contact us with privacy complaints. If unresolved, you may contact the Office of the Privacy Commissioner of Canada.

13.6 Other countries

If your country provides additional privacy rights, we will honour them to the extent required by applicable law. Contact us and we will assess your request according to your jurisdiction.

14. Children

The Services are intended for individuals aged 18 or older. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided data, contact us and we will delete it promptly.

15. Technical Indicators and Screening Outputs

The Platform displays algorithmic technical indicators and screening results based on public market data. These outputs are informational only and do not constitute personalised investment advice or automated decisions producing legal or similarly significant effects.

16. Changes to This Policy

We may update this policy from time to time. The “Last updated” date reflects the latest version. Material changes will be notified by email and/or a prominent notice on the Platform where required by law. Continued use after the effective date constitutes acceptance of the updated policy, where permitted by law.

17. Contact

Email: contact@deltaxis.com

Postal address:
Deltaxis roch
c/o ExpertFid & Audit SA
Avenue Viollier 13
1260 Nyon
Canton of Vaud, Switzerland